Managed infrastructure

We can manage your compute, storage and network connectivity, on either a contended or non-contended basis.

Based on our Secure Cloud Compute and Private Cloud Compute services, our Managed Infrastructure service looks after the day-to-day running of your cloud infrastructure, freeing you up to focus on more strategic work.

We'll take care of your virtual machines, operating systems and network connectivity, undertaking provisioning, general housekeeping, anti-virus configuration and patching.

We also offer a number of add-on service options including managed firewall, managed VPN, managed backup, managed DR, managed load balancing and managed protective monitoring.

  • 24/7 Service Desk - incident reporting and service requests.
  • Managed Operating System.
  • Basic Reporting - brief monthly uptime and incident report.
  • Provisioning - account creation; VDC, VM and vApp setup; network and firewall configuration; and backup configuration.
  • De-provisioning - VM export and removal.

Managed Operating System

This component offers operational administration of designated Operating Systems (Windows, Linux), including:

  • OS availability and health monitoring.
  • 24/7 Network and Security Operations Centre.
  • Incident diagnostics and recovery.
  • OS housekeeping.
  • User and permissions management.
  • Implementation of OS vendor fixes and security patches.
  • Implementation of service requests.
  • Anti-virus software provision (Windows), update and maintenance.
  • Change and configuration management.

 

Information Assurance

 

We're an ISO27001 certified organisation and will use, as required, appropriately certified management infrastructure, network connectivity, staff security clearance and processes to deliver the service. We are pan-government accredited at IL2 and IL3.

Data Storage and Processing Locations

Our cloud delivery infrastructure is hosted in our UK Datacentre and our Disaster Recovery (DR) partner site. Data is held exclusively in the UK.

Security Operations

At IL3, Eduserv cloud services are delivered to operational security standards appropriate to ISO27001, the Cabinet Office Security Policy Framework (SPF), CESG Good Practice Guides and notably IL3 ‘Deter’ protective monitoring.

Enhance your Managed Infrastructure with one of our other managed services. Choose from:

Get in touch

Phone
0844 5000 115
Email
Jonathon.Czul@eduserv.org.uk

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Jonathon Czul

  • Guide to managed cloud services

    Cover of Managed cloud services guide

    A guide which explains what managed cloud services are and helps you assess whether building your own in-house capability, or outsourcing to a specialist provider is the right choice for your organisation. 

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