Managed application

Operational management of off-the-shelf and/or bespoke applications, optionally including configuration-specific and code-level management.

Our Managed Application service looks after the day-to-day running of your applications, freeing you up to focus on more strategic work.

We can take care of anything from the operational administration of hosted applications, to configuration-specific and code-level management. If you already use our Cloud Compute or Private Cloud Compute services you can also benefit from our Managed Application service.

Why outsource your application management?

  • Savings – make time, money and other limited resources go further by taking the strain off your staff.
  • Peace of mind – your applications will be safe in the hands of our skilled and experienced support team, who'll take time to get to know your exact requirements.
  • Extra support – free up your internal team to focus on other priorities.

What's included?

You can choose from two levels of support. Whichever option you pick, you'll enjoy professional, high-quality and cost-effective levels of service, guaranteed by a comprehensive Service Level Agreement, covering:

  • operational administration to packaged and/or bespoke customer applications, comprising availability and health monitoring, housekeeping, incident management and patch and fix implementation
  • additional configuration-specific and code-level management activities, typically offered to Eduserv developed solutions or as a specialist custom service following a detailed assessment.

Day-to-day management

  • Monitoring your applications and related processes and alerts via scripts and plug-ins
  • Responsive incident management, corrective action and/or workaround provision, as well as basic configuration support, such as service stops and restarts
  • Routine maintenance and housekeeping such as log maintenance, routine content uploads and backups
  • Developer and third-party liaison

In-depth support

  • Implementing and testing patches and fixes from suppliers
  • Implementing and testing bespoke code patches and fixes
  • Change and configuration management of your applications
  • Release management
  • Problem management
  • Performance testing
  • Security testing
  • Reviewing your applications against independent standards

Get in touch

Phone
0844 5000 115
Email
Jonathon.Czul@eduserv.org.uk

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Jonathon Czul

  • Guide to managed cloud services

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    A guide which explains what managed cloud services are and helps you assess whether building your own in-house capability, or outsourcing to a specialist provider is the right choice for your organisation. 

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