The quest for student satisfaction

How can universities improve the student experience with superior learning resources?


It is a challenging time for universities as they see their total budget, resource and capital, decline from £16.6 billion this year to £13.2 billion in 2019-20.

This report explores the issues facing universities around the provision of IT and library resources against the backdrop of pressures to improve the overall student experience.


  • The changing expectations of the modern student around the availability and application of key learning resources.
  • The biggest challenges facing universities in the delivery of learning resources.
  • The significance of digital innovations versus traditional forms of learning in delivery.