Shared service programmes continue
to grow within the public sector, offering opportunities to share
capacity, costs, risks and best practice.
Technology plays a significant part in
the support and implementation of these collaborative services. As such
it has become the highest risk, highest value and most complex work
stream within project.
Jos Creese, Principal Analyst at
Eduserv, offers practical guidance for CEOs on the IT elements to be
considered when planning the shared service IT strategy, and where to