Shared services: Getting IT right

Practical IT considerations for supporting shared services

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Shared service programmes continue to grow within the public sector, offering opportunities to share capacity, costs, risks and best practice.

Technology plays a significant part in the support and implementation of these collaborative services. As such it has become the highest risk, highest value and most complex work stream within project.

Jos Creese, Principal Analyst at Eduserv, offers practical guidance for CEOs on the IT elements to be considered when planning the shared service IT strategy, and where to begin.