This report (Part I) is written for all those who have influence and a part to play in shaping the future of integrated health and social care: policy makers, senior executives, CIOs and politicians in the health and social care sectors. It is a broad audience because the nature of the challenge is broad and requires wide and committed support for change.
It is arguably health and social care integration which, more than any other area, will define and shape the future of digital public services. The report provides context and guidance on what needs to change in order to make faster and more sustained progress, given a UK history of problems and obstacles.
We believe that the key challenges do not lie in the technology, but in truly placing the individual service user at the heart of service design, dealing with the cultural and governance implications of this.
Part II is now also available: 'The potential of digital', which considers the digital components needed for integration.
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