Big Lottery Fund Telligent

How a great working partnership has fixed critical website issues and improved user experience.

The Big Lottery Fund is responsible for distributing 40 per cent of the money raised for good causes by the National Lottery. In the last financial year alone it awarded more than £1 billion to projects around the UK. To fulfil this mission, it’s vital that the Fund’s community area of the site (built using Telligent community software) works effectively to support applicants and beneficiaries who want to connect with others to share experiences and improve their communities.

Until recently the Big Lottery Fund community platform was suffering because of a lack of expert support and direction. This had led to a platform being created without the user in mind, which made it difficult to engage new users.

Since working with Big Lottery Fund, Eduserv has worked in partnership with the internal Big Lottery Fund team to fix the existing coding issues to improve key areas of the online community forum.

“Our community area of the site is really important because it enables applicants and beneficiaries to connect with others who are keen to improve their communities” says Steve Keene, Digital Manager at Big Lottery Find. “Since working with Eduserv we’ve been able to greatly improve the user experience – this really helps people to ask questions, join in discussions, learn from others, seek help and share their stories. We also recently hosted a very successful live chat, which was something we hadn’t done before.”

“Overall, we’re happy that we now have a site that is back on track with the support of a partner that understands our organisation, our sector and the systems that we use.  We’re currently in the process of developing our digital strategy, and we’re confident that this work has given us a solid platform to move forward with that and will really enhance our digital presence over the coming years,” Steve concludes.