Ken joined Eduserv in the summer of 2014 following twenty years in the IT industry. As Operations Director, Ken is responsible for the everyday operation of the Customer Support, Infrastructure Engineering, Project Management, Service Management and Data Centre functions.
As a Chartered fellow of the British Computer Society he has held senior IT roles at Capita Group, SunGard Public Sector and Defence Support Group. Ken has managed IT teams in excess of 150 people focussing on Service Management, IT Professional services and Project Management mainly in IT outsourcing environments. He is an expert in IT Service Management having been itSMF UK ITIL Student of the Year Award Finalist in 2009.